|For the year 2003 the Dispatch Center handled 17,473 calls. This compares to 16,234 calls in 2002, an increase in call volume of approximately eight percent.|
A system, which digitally records all electronic communications emanating from or received by the center, was installed in March. This allows us to access any previous calls within just a few moments. In addition, this also produces unalterable documentation of how all phone and radio traffic has been handled. This gives us an unprecedented opportunity for a quality assurance program.
At the annual core town meeting, it once again was decided to keep the dispatch center staffed predominately by part-time personnel. This was done to save the area residents money that would otherwise have to be raised through taxation. In furtherance of this policy, the creation of a hiring committee has been decided upon. It is felt this will help alleviate the ongoing staffing shortage we experience in dispatch.
A major accomplishment has been the destruction of approximately thirty years worth of hand written dispatch logs. Dozens of boxes of dispatch records (some dating back to the nineteen-seventies) were being stored, unsecured, in the basement of the Town Hall. I contacted State Police Headquarters in Concord and learned that we are required to keep these records for five years, after which they must be destroyed. Archived logs are now kept in a vault in CD format.
I am happy to report that technologically the center has now been brought up to standard. In the coming year, I hope to see a continuation of the increase in the level of professionalism and dedication that the center has seen in the past few years. I am also looking forward to the full implementation of the E911 system. The mapping aspect will be a great asset to both dispatch and the community when it is finally fully operational.