Colebrook Communication Center--- CCC
Two Thousand and Seven has been an extremely busy and challenging year for the CCC, as well as a year of significant changes. Among them were upgrades to key computer equipment, the re-writing of our standard operating procedures manual, and coordination of communication updates as requested by area Fire, Rescue and EMS responders.
The CCC handled approximately 20,000 calls during 2007, ranging from informal and informational calls to extreme emergency response calls. Effectively coordinating the growing emergency response calls, in conjunction with the numerous procedural changes, has made 2007 a watermark year; and one that all of us at the CCC are delighted to have in our rearview mirror.
The CCC is currently focusing its efforts on the upcoming EMS transition, spearheaded by the transition work group (TWG). Operating under a directive from UCVH, volunteers have spent hundreds of hours preparing for the changeover. The CCC has already set in motion the necessary radio call dialog and toning sequence as defined by the TWG and stands ready to assist in any future efforts regarding change. The newly developed procedures enacted to date, as a result of the TWG efforts and sanctioned by the CCC, are having a very positive effect on emergency responses.
During the past year, all fire, rescue, and EMS agencies, as well as the CCC, have been concentrating on response time improvements. In addition, significant emphasis has been placed on ATV and snowmobile accident response times. Improved results are becoming apparent and this is of critical importance due to the trauma very often associated with these mishaps. Further complicating these rescues are the remote locations in which many of these mishaps occur. Terrain, distance and type of injury will prompt air rescue. Currently, the CCC has two primary air rescue agencies, Dart and Maine Med. Criterion has been established for immediate air transport from these remote locations when dispatch activation policy criteria have been met.
In conclusion, the CCC would remind everyone in our area to use the 911 system when reporting any emergency. All other communication can be directed to 237-4487.
The CCC looks forward to serving our extended communities in 2008.
Respectfully submitted,
Gary Dinco
Dispatch Supervisor
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