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Colebrook Communication Center … CCC
The year 2009 ended with the CCC handling nearly 21,000 calls in our service area, which covers Norton to Beecher Falls, east to Errol and Upton Maine, and from Pittsburg South to Columbia / Bloomfield. This service area covers approximately 700 square miles, three states and a multitude of road systems. Added to this extensive road mapping system are the region’s miles of ATV and snow mobile trails.
The CCC call volume has remained somewhat constant in recent years with the exception of ATV and snow mobile calls, which have accelerated in both volume and intensity of injury. Snow mobile and ATV accidents stem from several causes, most of which are preventable. While prevention is outside the domain of the CCC, we can and have ramped up our ability to track, map, and react, both at the CCC and field response level has saved lives.
During 2009, the CCC has successfully trained three new part-time dispatchers, all who completed the State Police on – line Telecommunication System (SPOTS) training. This four-day training program is conducted at the State Police Training Center in Concord, NH.
While on the topic, training is, and will always be, one of our primary focus areas. Change is inevitable; we all recognize and accept that as fact. The CCC regularly trains and retrains on Standard Operating Procedure changes, data processing changes, response changes and / or the myriad of routine changes that appear daily, weekly, and monthly.
In closing, we at the CCC encourage everyone to use the 911 system for all emergencies. The operators answering at 911 have extensive training in all types of emergencies and can provide life saving instructions while callers are awaiting the emergency response.
Thank you,
Gary Dinco
Dispatcher Supervisor
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